Retirement Services Officers
Do you have questions on benefits, SBP, Retiree Appreciation Days or anything else retirement-related? Then go to the Army Retirement Services Web Site listed below to find the RSO for your area
What Your RSO Can Do For You
(Article from Army Echoes - Jan Apr 2009)
Do you know your Retirement Services Officer (RSO)? Everyone (in the Army retired Family) reading this article has the support of an Army RSO – whether you’re a retiring or Retired Soldier, whether you’re a spouse or a surviving spouse – no matter how far you live from an Army installation, you have the support of an RSO.
Note: The RSO program is an Army program – no other military service has full-time employees dedicated to serving retiring and retired Soldiers and spouses. RSOs are there to help in the years before retirement and long after retirement.
RSOs brief Soldiers and spouses to
prepare them for retirement. They
continue to support retired Soldiers,
spouses and surviving spouses long
after retirement.
What are some of the services that
RSOs provide to Retired Soldiers,
spouses and surviving spouses?
- Conduct an annual Retiree
Appreciation Day.
- Publish an annual retiree bulletin.
- Maintain an RSO homepage on their
installation’s Website.
- RSOs are your in-house experts on a wide
variety of topics affecting you. If they don’t
have the answer, they know where it can be
found.
What are some of their areas of expertise?:
- Combat-Related Special Compensation
(CRSC).
- Concurrent Retirement and Disability
Payments (CRDP).
- Benefits/entitlements from the VA; TRICARE
medical/dental; Social Security/Medicare
benefits, the Army Career and Alumni
Program (ACAP) and others.
- How to obtain copies of lost documents (for
example, DD Form 214, retirement orders
and medical records); request reissuance
of military awards; and replace or renew
military ID cards.
RSOs also:
- Work with the retired and
annuitant pay system to resolve
pay matters for Retired Soldiers,
Family members and survivors.
- Counsel and assist survivors of
Retired Soldiers and Soldiers who
die on active duty regarding their
SBP options and entitlements and
processing their SBP applications,
which includes counseling on the
VA’s Dependency and Indemnity
Compensation (DIC) and its
relationship to SBP.
- Provide information and assistance
to Soldiers, spouses and former
spouses regarding the Former
Spouse Protection Act.
Additional Web Sites
Armed Forces Retirement Home:
AFRH Web Site:
http://www.afrh.gov
1-800-422-9988;
3700 N Capitol St, NW;
Washington, DC 20011-8400;
Army Emergency Relief
AER Web Site
http://www.aerhq.org 1-866-878-6378;
(703) 428-0000;
Concurrent Retirement & Disability Payment
CRDP Web Site
http://www.dfas.mil
- 1-800-321-1080
Find under Retired Pay
Report a Retired Soldier's Death:
HQDA Casualty Operations Center
https://www.hrc.army.mil/site/active/tagd/cmaoc/cmaoc.htm
Call local Installation CasualtyAssistance Office
or HQDA Casualty Operations Center, 1-800-626-3317;
from overseas, call (703)325-7990 collect.
DEERS:
1-800-538-9552;
(831) 583-2500
ID card records update in case of death or divorce:
Contact nearest ID card
facility.
TRICARE Retiree Dental Plan:
TRDP Web Site
http://www.TRDP.org
1-888-838-8737;
Health Beneficiary Counseling Assistance Coordinator:
TRICARE BCAC Web Site
http://www.tricare.mil/bcacdcao
or contact nearest military medical facility.
Combat-Related Special Compensation
1-866-281-3254
CRSC Website
http://www.crsc.army.mil
Concurrent Retirement & Disability Payment:
1-800-321-1080
DFAS - Retired Pay
http://www.dfas.mil - Under Retired Pay
Records - Replace DD Form 214, awards
Veteran Records Archives
http://vetrecs.archives.gov
(if retired before Oct 1, 2002)
National Personnel Records Center
(Military
Personnel Records)
9700 Page Ave
St. Louis, MO 63132-5100
(if retired on
or after Oct 1, 2002)
Army Human Resources Command, St. Louis
ATTN: AHRC-PAV-V
1 Reserve Way
St. Louis, MO 63132-5200
Pay/SBP Inquiries
DFAS.Mil
http://www.dfas.mil
For pay inquiries and update of pay or SBP records in case of death,
divorce or remarriage:(retiree)
Defense Finance and Accounting Service
U.S. Military Retirement Pay
PO Box 7130
London, KY 40742-7130
1-800-321-1080, (216) 522-5955
For SBP/RSFPP annuitants
Defense Finance and Accounting Service
U.S. Military Annuitant Pay
PO Box 7131
London, KY 40742-7131
1-800-321-1080; (216) 522-5955
Pay Center FAX numbers (retiree) 1-800-469-6559;
(216) 522-5955 (SBP/RSFPP annuitant) 1-800-982-8459
Mypay Online account access
DFAS Mypay
https://mypay.dfas.mil
Online contact info (includes e-mail link)
Retired Pay Contact
http://www.dfas.mil/retiredpay/contactus.html
myPay customer service:
1-888-DFAS411 or 1-888-332-7411
Commercial 216-522-5096, or DSN 580-5096.
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